Printed on Dec 04, 2013 @ 6:02 PM
It is a BCSO employee's duty to assist you. However, if you feel an individual has gone above and beyond the call of duty, we would appreciate your comments. A report of commendable action will become a permanent part of an employee's personnel file.
The BCSO will seriously consider and investigate complaints against members of the Sheriff's Office. A citizen complaint, and its subsequent investigation, causes this office to examine the service that we provide to our community and to make necessary improvements in the way we provide services.
Read about how complaints are handled...
The Sheriff will review the complaint and assign it for investigation based upon the nature of the complaint. Usually it is handles in one of three ways:
1. Assigns it back to the division involved.
The Division Commander will conduct the investigation or delegate the task to a qualified subordinate.
2. Assigns it for criminal investigation.
Criminal conduct complaints may be assigned to one of the Sheriff's Office detectives to be investigated like any other criminal allegation or may be assigned to an outside police agency.
3. Declines to look into the matter further.
If, in the initial stages of the investigation, it is determined that the allegation is without merit, occurred more than 6 months ago, or involves an agency other than the Benton County Sheriff's Office, the case will not be investigated further. The complainant will receive a notification letter explaining the right to appeal the decision.
The investigation may include questioning the person filing the complaint, any witnesses and the employee or employees involved. Any relevant evidence will also be secured. Investigations are reviewed by the Division Commander and the findings are forwarded to the Sheriff for final action. It is our goal to complete complaint investigations within 30 days.
After a case has been investigated and reviewed, it is given one of four classifications. The classification given is known as the "finding". Findings include wither...
Both the employee and the person complaining are notified of the results of the investigation. While the person complaining will be notified of the results of the investigation, information regarding corrective actions taken will not be included. The Sheriff is the final authority regarding all personnel matters.
Persons initiating a complaint may appeal directly to the Sheriff in writing within fourteen days of receipt of their results notification letter. If you are not satisfied with the decision of the Sheriff, you may file an appeal with the Benton County Law Enforcement Review Committee (LERC) within fourteen days of receiving a written notification of the Sheriff's decision. The LERC functions under the authority and direction of the Board of Commissioners.
Our mission is to provide professional service and protection with honor and integrity.
Our vision is we are valued as an exceptional Sheriff's Office.
Our values are honor, integrity, ethics, and professionalism.